Shipping Policy

Shipping Policy

Below you’ll find everything you need to know about our shipping process, timelines, and what to do if you encounter an issue.

 

Where Do We Ship?

We ship across Europe, North America, New Zealand, and Australia.

Delivery Time

• Processing Time: 1-2 business days

• Shipping Time: 4-7 business days

You can track your order’s status anytime on our Track Your Order page.

 

Defective Product?

We understand how frustrating it can be to receive a damaged product. If your item arrives defective, we’ll send you a replacement free of charge on the first claim. If the replacement also arrives damaged, we’ll provide a full refund of your purchase. Please contact us at hello@decornord.com for assistance.

 

Why Isn’t My Package Tracking Working?

Sometimes, tracking information may take 1-2 business days to update due to delays from the shipping company. We appreciate your patience and understanding in such cases.

 

Questions?

If you have any questions about shipping, ordering, or anything else, feel free to reach out:

• Use the “Contact” form on our website

• Email us directly at hello@decornord.com

 

We’re here to assist you and ensure a seamless shopping experience with Decor Nord!